Frquently Asked Questions

How will we meet the chauffeur at the airport?

After your clear customs look for your chauffeur who will be holding a sign or name-board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number.

If for some reason you can't find us, please call +44 (0) 28 9030 0448 or the chauffeurs mobile number will be on your booking confirmation. Please do not leave the terminal and go outside before you find us.

If my flight arrives early, will my chauffeur be there?

Yes, we monitor all flights so we will do our best to arrive early.

What can I do if my flight is seriously delayed and I do not have new flight details?

Just email or call us and keep in touch until we have the new details.

What happens if my flight details change?

Please call or email us and we will update your booking with the new details.

Will the chauffeur drive in excess of any speed limits?

Absolutely not! None of our chauffeurs will ever speed.

Will the chauffeur drive gently and considerately?

The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Will my chauffeur respect my privacy and confidentiality?

Absolutely. All of our chauffeurs have signed confidentiality agreements (non disclosure agreements) with Elect Chauffeurs. What is said in the car, stays in the car.

Will my chauffeur chat to passengers?

Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.

Will my chauffeur use a mobile phone whilst driving?

Absolutely not! This is against the law.

Will my chauffeur open the doors for the passengers?

Absolutely. Not only is this more courteous, it is safer for the passengers too.

Will my chauffeur carry my bags?

Yes, your chauffeur will always offer to help carry your bags and luggage.

Will my chauffeur dress in professional attire?

Absolutely! They always wear dark suits, shirt and tie.

Can I set up an account and pay by invoice?

Yes, we are able to set up a business account for you. You may be invoiced per trip or per month, please contact the office for more details.

Will my car be clean?

All vehicles are washed daily and are regularly valeted.

Will the car have umbrellas available?

Yes, absolutely!

Can I charge my phone in the car?

Car-chargers for Blackberries, iPhones and some other mobile phones are available in your car.

Can I access the internet in my car via WiFi?

Yes! All are cars have complimentary WiFi.

Will bottled water be available in the car?

Absolutely. Provided free of charge to our clients.